Return & Cancellation
Returns:
COVID-19 Updates: Due
to the current situation with COVID-19 safety concerns have led to us
being unable to accept returns during the pandemic. To protect our
staff, our customers and avoid any further spread of the virus we will not be
accepting any returns for your purchase (no exceptions).
Satisfaction
Guarantee
Your
100% Satisfaction is Guaranteed
At ToYBULK, we stand behind our products 100%. If for any reason
you are not satisfied with your purchase, you have our "Paw of Honor"
that all Giant Teddy brand bears carry a 5-day No Questions Asked,
Money Back Guarantee. We are confident that you will love your new
Giant Teddy friend. (COVID-19 will impact our return policy)
ToYBULK
Return Policy
Should any item not meet your
expectations, return it for a full refund, less shipping cost. Note: We do
not issue refunds for the shipping originally paid and you are responsible for
the shipping cost to send the item back to our facility.
Please call or email us and we
will assist you with the return of your order within 5 days of purchase date.
Let us know what's wrong, pack it back up, send it to us, and we'll make it
right. Items must be returned in the same condition as they were when shipped
out. We reserve the right to deny any exchanges or returns if any conditions
have not been met.
Be sure to include your Name and order Number with the package
so we can better serve you. If possible, package your return item(s) in the
original box it was shipped in. Your new item will be shipped out upon receipt
of your return.
How
to Return an Item
Please
send your Returns and Exchanges to:
ToYBULK - Returns
105B NE Vishnu Garden Subhash Nagar.
Delhi -18 INDIA
Defective
or damaged product? Receive FREE Returns! How does it work?
We stand behind the quality of our products 100%! If for some
reason, you receive a damaged or defective bear, contact us via email We want
to make sure that each and every teddy bear that goes out upholds the Giant
Teddy standard of quality. We will require you to send us a picture of any
defect or damage to support@toybulk.com (reference
your order id#).
When returning your teddy bear,
please be sure to include the following items (IF applicable):
1.
Vacuum
seal bag
2.
Teddy
Bear & Accessories
3.
ToYBULK
Brand Box
Teddy bear must be places in a vacuum seal bag to fit in the original ToYBULK Teddy box.
