Return & Cancellation


COVID-19 Updates: Due to the current situation with COVID-19 safety concerns have led to us being unable to accept returns during the pandemic. To protect our staff, our customers and avoid any further spread of the virus we will not be accepting any returns for your purchase (no exceptions).

Satisfaction Guarantee

Your 100% Satisfaction is Guaranteed

At ToYBULK, we stand behind our products 100%. If for any reason you are not satisfied with your purchase, you have our "Paw of Honor" that all Giant Teddy brand bears carry a 5-day No Questions Asked, Money Back Guarantee. We are confident that you will love your new Giant Teddy friend. (COVID-19 will impact our return policy)

ToYBULK Return Policy

Should any item not meet your expectations, return it for a full refund, less shipping cost. Note: We do not issue refunds for the shipping originally paid and you are responsible for the shipping cost to send the item back to our facility.

Please call or email us and we will assist you with the return of your order within 5 days of purchase date. Let us know what's wrong, pack it back up, send it to us, and we'll make it right. Items must be returned in the same condition as they were when shipped out. We reserve the right to deny any exchanges or returns if any conditions have not been met.

Be sure to include your Name and order Number with the package so we can better serve you. If possible, package your return item(s) in the original box it was shipped in. Your new item will be shipped out upon receipt of your return.

How to Return an Item

Send an email to or call us at 8860228122 and we will happy to assist you in processing your return. In order to process your return request promptly, please provide your Name, Order Number and Reason for Return/Exchange.

Please send your Returns and Exchanges to:

ToYBULK - Returns 
105B NE Vishnu Garden Subhash Nagar. 
Delhi -18 INDIA

Defective or damaged product? Receive FREE Returns! How does it work?

We stand behind the quality of our products 100%! If for some reason, you receive a damaged or defective bear, contact us via email We want to make sure that each and every teddy bear that goes out upholds the Giant Teddy standard of quality. We will require you to send us a picture of any defect or damage to (reference your order id#).

When returning your teddy bear, please be sure to include the following items (IF applicable):

1.       Vacuum seal bag

2.       Teddy Bear & Accessories

3.       ToYBULK Brand Box

Teddy bear must be places in a vacuum seal bag to fit in the original ToYBULK Teddy box.