Hi, I’m SK Rathore! I know some
of you have a few questions, and here are the ones I hear asked frequently. If
I haven’t answered the question you have,Contact Us and
one of our bear or human customer service reps will be happy to help you!
are you located?
Teddy is in Vishnu Garden, Delhi. We do most of our business online but if you
are in the area, Contact Us about
are your hours?
year round, we are here doing important teddy bear work Monday – Saturday, 9am – 6pm Pacific
Time (that's Delhi Time, Dude).
are the bears made of?
and spice and magic fairy sparkles. Well, not really. But we are made of brand
new, lightweight, non-clumping materials that keep their shape, are super soft
and meet or exceed every INDIA safety and craftsmanship manufacturing standard.
We are NOT ordinary bears. We’re ToYBULK brand Bears. And you’ll feel the
difference in every hug.
fact, we have to pass the Cute & Cuddly Hug Test before we head to our
Forever Bear Homes.
are the bears made? Made in India and imported
in the india - Right here in our factory at ToYBULK Delhi, India.
the bears be washed?
do like to stay tidy so you can surface clean us but please don’t submerge us
in water. And be gentle – we’re ticklish.
you surface clean, use minimal cool water and no harsh cleaners. Fluff our fur
as it air dries to keep it plushy and soft. You can even use a very soft
bristle brush or a child’s toothbrush to gently fluff out our fur after it
does my order status mean?
Order Status Definitions:
order has been received
order has been cancelled
order has left the fulfillment center and is in transit or has been delivered
order is on hold until you speak with our customer service team by phone Contact Us
fast will I get my bear after ordering?
depends on where we are going and what shipping method you choose. You can
arrange for some of us to have elite travel status (like Overnight Shipping)
with the Bear Travel Department and we get priority.
can even travel to many international locations. Check out our Shipping Page
for more detailed information on our Domestic and International shipping. You
will also find how to determine shipping costs, if any, to international
locations, as well as overnight or express shipping options.
you offer same day delivery?
but we do offer some overnight and express options depending on where your bear
is going. See all of your Delivery
Options on our Bear Travel page.
I request delivery on a certain day?
you would like your order to arrive on a specific date, we will make every
effort to accommodate your request*
are 2 options when requesting a 'Certain Date' delivery. They are as follows:
placing your order online, leave a note in the “order instructions/comments”
field in Step 5 of your ‘Secure Checkout’ with the exact date you would like
your order delivered on – if we are unable to meet your request, we will
contact you to let you know.
see all shipping options for order cut-off and delivery speed and make sure you
select a shipping option that would allow delivery for your requested day.
EXAMPLE: if the date is in 2 days and you select Free Shipping, we can’t
deliver on the requested date.
will make every attempt to meet your request, but do not offer a guarantee.
*Requested delivery dates will only be
considered for orders in the Continental US.
you receive notification from ToYBULK Teddy that your order has been ‘Shipped’,
you will need to do the following:
to popular Shipping website
a shipment, copy & paste tracking# provided. Click Track. (shipment details
on ‘Customize Delivery’
your residential delivery option (ie., Schedule Your Delivery).
from Available Scheduling Options & click ‘Continue’.
will be directed to Login or Register. If you do not have a Shiprockit and any
other shipping account, you will need to ‘Register’ with the email address that
was used when placing your order.**
**Please Note: There will be a small
charge for this service option (typically $1-$5)
you send bears to places other than the India?
Teddy Bears love international travel. There are more rules I guess (you humans
love that red tape – bears don’t like tape, it sticks to our fur) and you can
find out more about International
Shipping on our Bear Travel page.
do your bears travel during shipping?
are all shipped in a plain cardboard box. Our larger size bears are shipped in
a vacuum sealed bag so they can travel in a smaller box. Open carefully when
they arrive and watch them spring to LIFE SIZE! For more details on Shipping &
Bear Travel, please see our Shipping Page.
you offer gift-wrapping?
the Christmas season, we mostly do NOT offer a gift wrapping option. Some of
Hug Care Packages come pre-packaged as a gift.
can I customize my gift?
ToYBULK Teddy purchase comes with a complimentary greeting card – just type
your message in the “Message in Card” box located on the product page. You can
use up to 70 words (words, not just characters!) and we’ll print it on one of
our custom greeting cards and tuck it into the box with your ToYBULK Teddy
also offer Personalized Teddy
Bears, and Shirt options, to make your gift one of a kind!
big are your bears?
Enormous. ToYBULK Teddy is more than a name - it’s an accurate description! We
have some smaller bears about 18-20 inches, head-to-toe, that are still bigger
than most teddy bears, but we go all the way up to 72 inches. That’s six feet
of big huggable bear! Although some of our Bear Families eat more glazed donuts, so
bear body parts are much bigger in comparison. We are all amazingly awesome,
soft and cuddly… and G-I-A-N-T.
By Size and meet all the bears that way to help you see just how
big each bear really is since a life size teddy bear six feet tall is still
much bigger than a person that size.
I personalize my bear?
Yes! Personalized Teddy
Bears are such an amazing gift idea and make us unique.
you have Birthday Bears?
Birthday Teddy Bears love
to celebrate the special day for anyone from 1 to 100.
you have Holiday Bears?
visit our Shop
By Holiday page to see all our great teddy bears perfect for
I return my bear?
can - but he might be sad! Actually, all the bears and humans here at ToYBULK
Teddy stand firmly behind our Paw Of Honor Guarantee and our Warranty.
We consider teddy bears to be a special part of life, and if you aren’t totally
happy with the one who comes to live with you, please let us know.
do I return my bear?
see our Returns page
for detailed information.
do I contact you?
Us via phone, email, social media or even old-fashioned snail
you only have Bears?
We have lots of big cuddly animal friends, and our design team is constantly
working on new ideas. Check out our "Shop" section and use the menu
to meet them all.
your bears safe for babies?
We meet the highest safety standards and all of our bears love babies. We also
have bears for Birthdays,
other Holidays and, Special Occasionsthat
make excellent baby shower, new baby, First Christmas and special birthday
gifts. You can create your own unique Personalized Teddy Bear for any reason
course we always remind people to follow accepted safety practices about having
babies around super soft plush animals and to not put us in cribs while babies
are sleeping. You also need to be sure you remove all tags and packaging before
children and babies are allowed to play with us.
there are any bears we consider unsafe for toddlers or babies, we will note it
in the product description. Reasons would be due to accessories that come with
that particular bear, not overall bear design or construction.
colors do your bears come in?
kaleidoscope of colors! Shop
By Color and pick your favorite.
buys ToYBULK Teddy Bears?
doesn’t?! Bosses and employees. Husbands and wives, parents and kids,
grandparents and grandkids, boyfriends and girlfriends, best friends,
neighbors, church groups, business gifts, trade-show staff, new parents, people
throwing baby showers and parties of all types, library staff, charities… I
could go on, but you get the idea. There is a ToYBULK Teddy bear perfect for
just about anyone and anything you can imagine.
are some reasons to give a ToYBULK Teddy bear gift?
is better with a bear! You can get some ideas looking at our Holiday Bears, Special Occasion Bears, Birthday Bears,
bears for Love and Personalized Bears pages,
and be inspired to find new and fun reasons to give someone a ToYBULK Teddy hug
since you asked, here are a few of my favorite reasons:
one of our big bears announce the arrival of your new baby.
one of our 72” bears to your company picnic or party to act as event host and
let them go home with a lucky customer or employee as a door prize.
a bear to pop out of the cake at a bachelor or bachelorette party.
one of our personalized bears to pop the question – who would say no to a
ToYBULK Teddy bear?
one of us to anyone who needs to be cheered up or isn’t feeling well.
any holiday on the calendar with one of our special personalized Holiday bears.
are the key to unlocking Love of
all kinds – romantic gifts for your sweetie or gifts for a best friend or
family member, everyone will say, “Aww!” and you are sure to get lots of hugs.
are so fun when you give a personalized ToYBULK Teddy Birthday Bear, for
ages 1 to 100.
Prom, Homecoming, pooh, Back-To-School.
students of all ages LOVE ToYBULK Teddy bears. They even make great study
buddies to send to your favorite college student to ease the loneliness of
being away from home.
forget to get one for yourself… your ToYBULK Teddy bear will keep every secret
you have and always be there with a hug for you!
could go on, but I’ll stop so you can go shop for your perfect teddy bear. You
can Email me
for ideas anytime!
your bears are that big, where do I put one in my house?
bears are fun. You’ll love having one around, and they make excellent
conversation starters. We will sit in a corner, on a chair, on your sofa or
bed, ride in your car or even hang out in your office. We are very easygoing
bears perfect for sitting on your desk or a bookcase to bears who might steal
your favorite recliner, there’s a perfect size for everyone. You can Shop By Size to
find just the right bear. And most of us don’t even ask for any closet or
drawer space for our things, so we are ideal roommates.
I seen some of your bears on TV or Social Media ?
have! Our famous bears get a Star on our Bear paw Walk Of Fame. But we are all famous
for being over-sized adorable teddy bears.
a rumor going around that you really run the whole company…
Don’t let the humans hear you. They like the illusion of being in control. But
you and I both know who is really in charge! Let me know if you have any more
questions or need help finding the perfect teddy bear. Contact
ToYBULK Teddy Team can answer all customer service and order inquiries both by
email (preferred) or phone.
reach us by email please use the contact form below. You may also email us
directly at: email@example.com
us at: 8860228122.
Be sure to leave your name number, order number (if applicable) & a brief
social with us! Link buttons to our social pages are at the bottom of the page.