Shipping Policy

Our shipping policies help in creating an impact full shopping experience for your buyers. Adhere to the shipping guidelines and avoid cancelling orders as they could frustrate customers and result in a drop in sales.

What is Shipping SLA?

Service level agreement (SLA) is agreed on a number of days within which you have to ship your orders.

How to track SLA?

·         Shipping deadlines are displayed on the Orders panel for each order

·         A message of expected penalties is displayed one day before the shipping deadline

·         If the order is not shipped within the shipping time, SLA breach penalty is deducted from the selling price

·         We provide you one-day grace period so that you can ship the order and avoid customer dissatisfaction

·         If the order is not shipped within the grace period, the order will be auto-cancelled

·         Once your order is cancelled from your end, you will be levied with cancellation penalties

·         Total penalty post the cancellation of order: SLA breach penalty + cancellation penalty

Read about SLA timelines breachesand penalties

Important things you should do while processing orders:

·         Always process your orders on time and move to pickup awaited stage in the Seller Panel before cut off time for same day pick up i.e 12 noon.

·         Orders moved to the pickup requested stage (Invoice generated) before 10 Morning are scheduled for pickup on the same day to Next Day 4 pm, post 10 to 4-noon pickup for your order is scheduled for the next day.

·         If the pickup is not done until 6 PM on the scheduled date (5 PM for Delhi-NCR), please raise the issue with our seller help-desk. To raise a ticket please reach us via the Seller Support tab on the ToYBULK Seller  Panel.

·         Once your order is picked, it could take up to 24 hrs for the order marked as “shipped” on the Seller Panel, if not marked then raise a ticket. Please reach us via the Seller Support tab on the Seller Panel.

Delays in order shipments and cancellations by you could result in penalties. So adhere to the shipping time, try to deliver your products faster and increase your sales.


shipping cost policy


The lowest cost of doing business in the industry

With the most competitive rate card in the industry, transparent delivery charges based on the weight and dimensions of your products and a small fixed fee, selling on ToYBULK is highly cost-efficient.

TOYBULK'S MARKETPLACE FEE STRUCTURE

Commission fee

Percentage of Order item value ( depends on category & sub-category

Shipping fee

Calculated on the basis of product weight and shipping location

Collection fee

Payment gateway or cash collection charges for every sale

Fixed fee

A small fee that ToYBULK charges on all transactions

Settlement Amount

credited to your bank account within 7-10 business days of dispatch

=

Order Item Value

Selling price & Shipping charge paid by customer and excludes discount offered by Seller

Marketplace Fee

Includes shipping fee, fixed fee and selling commission

GST

18% of Marketplace Fee

SHIPPING FEES

To ensure ease of selling and the best possible customer experience, we mandate delivery to all customers via our logistics partners and deduct the shipping cost from the selling price before making a payment to you. Shipping fee is calculated on actual weight or volumetric weight, whichever is higher. This is to account for items which are lightweight but occupy a lot of shipping space.

Volumetric Weight (kg) = Length (cm) X Breadth (cm) X Height (cm)/5000

WEIGHT SLAB

LOCAL (INTRACITY)

ZONAL (INTRAZONE)

NATIONAL (INTERZONE)

0.0 Kg - 0.5 Kg

44

51

65

0.5 Kg - 1.0 Kg ( For every 0.5 kg )

4

19

26

1.0 Kg - 1.5 Kg ( For every 0.5 kg )

13

17

28

1.5 Kg - 2.0 Kg ( For every 0.5 kg )

10

18

22

2.0 Kg - 3.0 Kg ( For every 0.5 kg )

8

11

17

3.0 Kg - 12.0 Kg ( For every 1 kg )

7

10

16

> 12.0 Kg ( For every 1 kg )

4

5

8

Note:

1.       Shipping rate for forward shipments is applicable for Local  only.

2.       There is 20% and 10% discount on the forward shipping fee for National  respectively.

3.       Mentioned rates are exclusive of all taxes.

·         Local (Intracity): Item shipped within a city.

·         Zonal (Intrazone): Item shipped within the borders of a zone (North, South, East, West).

·         National (Interzone): Item shipped across zones.

COLLECTION FEES

A small payment collection fee is charged to you for all prepaid and postpaid orders that you receive. The Collection fee will vary depending on the payment type chosen by the customer (Prepaid/Postpaid) . For a prepaid order - Based on Payment gateway, For a postpaid order - Based on cash collection charges. The collection fee will be calculated on the final selling price of a product. The final selling price is a sum of the amount paid by the Customer including shipping charges, if any (Price of product + Shipping charges). This will remain the same for all sellers irrespective of the category and tier.

Selling Price

Prepaid

Postpaid

0-750

2%

15

>750

2%

2%

Order Item Value

Rate

0-300

13

300-500

11

500-1000

24

>1000

47

FIXED FEES

Fixed Fee is a small amount charged for every successful sale transaction. A successful sale transaction is an order which has been successfully delivered to the customer. In case of any customer return, this fee is charged. However, no fee is charged in case of a courier return. Also, this fee varies based on the order item value irrespective of the category and seller tier.

FULFILMENT TYPES

Seller Fulfilment

Under seller fulfillment, you are responsible for processing and managing your orders and inventory. Once you have packed your orders and marked RTD, an Shipping agent will collect this package and deliver it to the respective customer

 

Smart Fulfillments

Smart Fulfillment is a program wherein you get help from ToYBULK for systematically arranging your warehouse, easily maintaining your inventory and getting it smoothly delivered to your customer via a ToYBULK logistics partner. All you have to do is comply with the smart construct norms to reap the benefits. This construct helps you in boosting the sales, ROI and reducing the overall cost of doing business.

 

ToYBULK Fulfillments

At ToYBULK, we help you have maximum returns with minimum investment. That’s why the ToYBULK Fulfillments service offers you the use of our state-of-the-art fulfillment centers