Our shipping policies help in creating an impact
full shopping experience for your buyers. Adhere to the shipping
guidelines and avoid cancelling orders as they could frustrate customers and
result in a drop in sales.
What is Shipping SLA?
Service level agreement (SLA) is agreed on a number of days within
which you have to ship your orders.
How to track SLA?
· Shipping deadlines
are displayed on the Orders panel for each order
· A message of
expected penalties is displayed one day before the shipping deadline
· If the order is
not shipped within the shipping time, SLA breach penalty is deducted from the
selling price
· We provide you
one-day grace period so that you can ship the order and avoid customer
dissatisfaction
· If the order is
not shipped within the grace period, the order will be auto-cancelled
· Once your order
is cancelled from your end, you will be levied with cancellation penalties
· Total penalty
post the cancellation of order: SLA breach penalty + cancellation penalty
Important things you should do while processing orders:
· Always process
your orders on time and move to pickup awaited stage in the Seller Panel before
cut off time for same day pick up i.e 12 noon.
· Orders moved to
the pickup requested stage (Invoice generated) before 10 Morning are scheduled
for pickup on the same day to Next Day 4 pm, post 10 to 4-noon pickup for your
order is scheduled for the next day.
· If the pickup is
not done until 6 PM on the scheduled date (5 PM for Delhi-NCR), please raise
the issue with our seller help-desk. To raise a ticket please reach us via
the Seller Support tab on the ToYBULK Seller Panel.
· Once your order
is picked, it could take up to 24 hrs for the order marked as “shipped” on
the Seller Panel, if not marked then raise a ticket. Please reach us via the
Seller Support tab on the Seller Panel.
Delays in order shipments and cancellations by you could result in
penalties. So adhere to the shipping time, try to deliver your products faster
and increase your sales.
