WE HAVE A 100% SATISFACTION POLICY BACKED UP WITH AN INDUSTRY LEADING 5 DAY MONEY BACK RETURN GUARANTEE.
If you wish to return your toys for ANY reason at all you can return it to us for a full refund within 15 days.
Why do we offer this to you? We take extra care making sure the images we use match the item 100%. If the manufacturers' image is slightly different, then we take the time and effort to take our own professional photos, process them, and make sure what you see is what you get. Other sellers even "borrow" our images to sell their own stock. Very flattering!
When we list an item in the store, we carefully measure, weigh, and as accurately as we can, describe the item for you. When you take delivery of your toy, it will exactly match what we wrote. We never use manufacturers' details as they can vary between shipments. As much as possible, we check each new shipment of toys, to make sure there are no big differences to previous shipments of the same items. We apologize if we do miss some tiny change as it is not always possible to catch everything with so many different toys. We know that sometimes, for whatever reason, you just don't like toys, even though there is nothing wrong with them. If you change your mind about the item, we are happy to refund, fewer postage costs, all toys returned in original packaging with tags attached within 5 days.
As per Queensland Fair Trading laws, you are entitled to a full refund including return postage costs if: The goods are faulty The item is wrongly described The goods are vastly different from the sample shown to you on the website.
When do items need to be returned by?
For a change of mind, you can return your items anytime within our generous 5 day period of the sale. The 15 days also includes any international customers. Plenty of time to see if you really like it.
For genuine product issues, faults etc, the toys need to be returned within the statutory 14 days as per indian law. We are, of course, very flexible with our international customers and will work with you closely to solve any issues.
Where do items need to be returned?
Please return all or any items to:
Company name: (ekmanch Ventures PVT.LTD)
Address: Vishnu Garden, New Delhi- India
How do you return the toys?
Please contact us first so that we know it is on the way back, and to make sure the warehouse staff is aware of it. Please include a note with the original order number with the toy. Then please send any returned items to the address above. We would recommend a trackable means of shipment for your protection.
Shipping for returns?
We always pay return shipping if an item is faulty, wrongly described or is different from the images on the website. If you change your mind, then you will be required to pay return postage. Please make sure you contact us if there is an issue with the actual product. We will require a photo or two as evidence - that's fair. Did you know that if you pay using PayU, you may be eligible for FREE RETURNS? Click the link below to find out.
Free Return by the payload, PayPal, PayU, LatAmliqPay, Stripe, AmazonPay, Authorize.Net, RazorPay, BitPay, Telr, 2Checkout,
Credit for returns?
Credits will be as refunds or exchange. Refunds on faulty products will also include the return postage for you. We would never let you be out of pocket for any genuine issues (this happens so rarely, that we can't think of the last time we had to pay). We will process your refunds or exchanges the same day as the returned item lands here at the office. That's a promise.
*NOTE:- Wholesale bulk sales are not included in our 15 day returns policy, unless there is a problem with the product. Please make sure your order QTY's are final, as we do not accept returns for change of mind on bulk orders.
The following information is for our European Union Customers:
Company name: (ekmanch Ventures PVT.LTD) Company representative: Mr: SK Rathore Address: Shivaji enclave, Tagore Garden, New Delhi- India Phone: +918860228122 Email: Support@toybulk.com Trade registration number: 07BHXPK1759F2zu Value Added Tax ID number: N/A